Terms & Conditions
Version: March 2026 | Last updated: 6 March 2026
These Terms and Conditions apply to all services, products, and digital content offered by Urban Kickstart through the website www.urbankickstart.com and all associated platforms. By using our services, you agree to these terms. Please read them carefully.
1. Definitions
In these Terms and Conditions, the following terms are used:
"Urban Kickstart": the business offering services under the name Urban Kickstart, registered with the Dutch Chamber of Commerce (KvK).
"Client": any natural person or legal entity making use of Urban Kickstart's services.
"Services": all sessions, masterclasses, programmes, personal guidance, workshops, and other products offered by Urban Kickstart.
"Agreement": the agreement between Urban Kickstart and the Client regarding the purchase or use of Services.
"Platform": the website www.urbankickstart.com and associated digital environments.
2. Company details
Urban Kickstart
Website: www.urbankickstart.com
Email: emma@urbankickstart.com
WhatsApp: +31650074018
Chamber of Commerce (KvK) number: 98659294
VAT number: NL005346677B31
Bank account (IBAN): NLINGB0001312142
Location: Bilderdijkkade 41-1A, Amsterdam, The Netherlands
3. applicability
3.1 These Terms and Conditions apply to all offers, quotations, agreements, and deliveries of Services by Urban Kickstart, unless otherwise agreed in writing.
3.2 Urban Kickstart reserves the right to amend these Terms and Conditions. Changes will be communicated in a timely manner via the Platform and will apply to new agreements.
3.3 Any deviating terms and conditions of the Client do not apply unless expressly accepted in writing by Urban Kickstart.
4. offers and formation of agreement
4.1 All offers on the Platform are non-binding and valid as long as stock lasts or the offer remains active on the Platform.
4.2 An Agreement is formed at the moment the Client books a session or masterclass, registers for a service, or makes a payment and Urban Kickstart confirms this by email.
4.3 Urban Kickstart reserves the right to refuse an order or registration if, in its judgment, this is justified.
5. prices and payment
5.1 All prices are stated in euros (€). For consumers, prices include VAT. For business clients, prices may be stated exclusive of VAT; this will be clearly indicated.
5.2 Payment must be made via the payment methods offered by Urban Kickstart (including iDEAL, credit card, bank transfer).
5.3 In the event of late payment, the Client is in default by operation of law. Urban Kickstart is entitled to charge statutory (commercial) interest, as well as extrajudicial collection costs in accordance with applicable Dutch law.
5.4 Urban Kickstart reserves the right to change prices. Services already paid for will not be retroactively adjusted.
6. Bookings, cancellations and reschedulling
6.1 Sessions and masterclasses are booked via cal.com. Upon booking, the Client receives a confirmation by email.
6.2 Cancellation or rescheduling by the Client must be done at least 12 hours before the scheduled start time, via cal.com, email, or WhatsApp.
6.3 In the event of a late cancellation (less than 12 hours notice) or a no-show, Urban Kickstart reserves the right to charge the full session fee.
6.4 If Urban Kickstart needs to cancel or reschedule, the Client will be notified as soon as possible and offered an alternative time at no additional cost.
7. Right of withdrawal (consumers)
7.1 Consumers have the right under the Distance Selling Regulations to withdraw from the Agreement without giving reasons within 14 days of the agreement being formed (withdrawal period).
7.2 The right of withdrawal lapses for digital content (such as online courses, e-books, and downloadable materials) once the Client explicitly consents to delivery before the withdrawal period expires and thereby acknowledges forfeiting the right of withdrawal.
7.3 For sessions, masterclasses and personal guidance, if the service has already commenced at the Client's request before the withdrawal period expires, the Client owes a proportionate amount for the portion already delivered.
7.4 To exercise the right of withdrawal, the Client must notify Urban Kickstart in writing at emma@urbankickstart.com. Urban Kickstart will process any refund within 14 days of receiving the withdrawal notice.
8. Performance of service
8.1 Urban Kickstart provides sessions, masterclasses, and related services as a facilitator. Urban Kickstart has an obligation of effort, not an obligation of result. Urban Kickstart does not operate as a licensed therapist, medical professional, or legal advisor, and the Services are not a substitute for professional advice in those fields.
8.2 The Client is responsible for providing accurate and complete information necessary for the performance of the Services.
8.3 Urban Kickstart may from time to time reach out to Clients after the conclusion of a service where there is a relevant opportunity, such as introducing a person with shared interests or notifying the Client of an available spot, provided the Client has consented to such contact.
8.4 Urban Kickstart reserves the right to engage third parties in performing the Services, while maintaining its quality standards.
9. intellectual property
9.1 All intellectual property rights in the content developed and offered by Urban Kickstart, including but not limited to texts, images, videos, audio, methodologies, training materials, and the Platform itself, rest exclusively with Urban Kickstart or its licensors.
9.2 The Client receives only a non-exclusive, non-transferable, personal right of use for personal purposes. The Client is not permitted to reproduce, distribute, publish, sell, or otherwise commercially exploit content without prior written consent from Urban Kickstart.
9.3 Infringement of intellectual property rights entitles Urban Kickstart to immediately terminate the Agreement and claim damages.
10. Confidentiality
10.1 Urban Kickstart treats all personal information shared by the Client in the context of sessions, masterclasses or guidance as strictly confidential.
10.2 Urban Kickstart will not share this information with third parties unless the Client has given explicit consent, or unless Urban Kickstart is legally obliged to do so.
10.3 The Client acknowledges that Urban Kickstart may use anonymised insights and experiences for its own professional development and marketing, provided this cannot in any way be traced back to the Client.
11. Privacy and data protection
11.1 Urban Kickstart processes personal data in accordance with the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy at www.urbankickstart.com/privacy-policy.
11.2 The Client has the right to access, correct, delete, and port their personal data. Requests can be submitted via emma@urbankickstart.com.
11.3 Urban Kickstart uses cookies on the Platform in accordance with applicable legislation. More information can be found in our Cookie Policy.
12. liability
12.1 Urban Kickstart is only liable for direct damages that are the direct result of an attributable failure to fulfil the Agreement.
12.2 Urban Kickstart is never liable for:
• Indirect damages, consequential damages, lost profits, or missed savings;
• Damages resulting from incorrect, incomplete, or untimely information provided by the Client;
• Damages arising from decisions made by the Client based on sessions, masterclasses or advice from Urban Kickstart;
• Damages caused by temporary unavailability of the Platform, cal.com, or technical disruptions;
• Damages resulting from the use of WhatsApp or other communication channels for service-related communications.
12.3 In all cases, Urban Kickstart's liability is limited to the amount paid by the Client for the specific Service in connection with which the damage arose.
12.4 The liability limitations in this article do not apply in cases of intent or deliberate recklessness on the part of Urban Kickstart.
13. Force majeure
13.1 Urban Kickstart is not obliged to fulfil any obligation if it is prevented from doing so due to force majeure. Force majeure includes: circumstances beyond Urban Kickstart's control, including illness, government measures, internet outages, and other unforeseen circumstances.
13.2 If the force majeure situation lasts longer than 30 days, both parties are entitled to dissolve the Agreement without any right to compensation arising.
14. complaints and disputes
14.1 Complaints regarding the performance of Services must be submitted in writing within 14 days of discovery via emma@urbankickstart.com or contact form, with a clear description of the complaint.
14.2 Urban Kickstart aims to respond to complaints within 14 days. For more complex complaints, the Client will be informed within 14 days of the expected handling timeline.
14.3 Disputes that cannot be resolved through mutual consultation will be submitted to the competent court in the district of Amsterdam, unless the law mandatorily prescribes a different court. Dutch law applies to all agreements.
14.4 Consumers may also make use of the European Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr.
15. Final provisions
15.1 If any provision of these Terms and Conditions is found to be void or voidable, this does not affect the validity of the remaining provisions.
15.2 Urban Kickstart reserves the right to amend these Terms and Conditions at any time. The most current version is always available at www.urbankickstart.com/terms-and-conditions.
15.3 Dutch law exclusively governs all legal relationships between Urban Kickstart and the Client.